top of page

Policies

Thank you for trusting me to be part of your journey. Whether you’re here for a Reiki session or a mediumship reading, my goal is to create a supportive and uplifting space for you. To ensure a smooth and respectful experience for everyone, I’ve outlined some important policies below. These guidelines help set clear expectations while honoring both your time and mine. If you have any questions, please don’t hesitate to reach out—I’m always happy to help!

Booking Policies

  • Appointments are booked exclusively through Grounded Harmony’s website and are confirmed upon receipt of payment.

  • By booking a session, you acknowledge that mediumship readings are for entertainment purposes only. While insights shared may provide guidance, no guarantees can be made regarding accuracy or future outcomes, as free will and life circumstances can shift.

  • Readings and Reiki sessions are not a substitute for professional legal, medical, financial, or psychological advice. The term "healing" does not imply diagnosis, treatment, or cure of any condition. Clients are solely responsible for any decisions or actions taken based on their session.

  • Clients are responsible for keeping track of their scheduled appointment times, which are listed in their invoice and/or calendar invitation.

  • Session recordings, if provided, may not be shared, distributed, or used for commercial purposes without prior consent.

Refund & Reschedule Policy

  • If you need to cancel or reschedule your appointment, please do so at least 48 hours in advance. Cancellations made within this timeframe are eligible for a refund, minus credit card processing fees, or can be rescheduled at no additional cost. If less than 48 hours remain before your session, I am happy to reschedule you for a better time, but refunds will not be issued.

  • Late arrivals cannot be accommodated for lost time. If you are more than 10 minutes late, your session will be considered a no-show and will be canceled without a refund.

  • In the rare event that I need to cancel an appointment, you will have the option to receive a full refund or reschedule for a later date.

  • All completed sessions are non-refundable.

bottom of page